Manufacturing Excellence Award for Leica Biosystems Nussloch
Leica Biosystems GmbH in Nussloch has won the Manufacturing Excellence (MX) Award 2011in the Customer Focus category. With a workforce of 336 employees, the German plant in Nussloch near Heidelberg makes products for different stages of specimen preparation in the histopathological laboratory. These include cryostats and microtomes for ultra-thin sections of tissue as well as automatic cover slippers and tissue processors to produce high-quality samples that can be kept for extremely long periods of time without loss of quality.
At the award ceremony in Berlin: Arnd Kaldowski, President Leica Biosystems, with Consul Dr. Georg Claessens, Managing Director of sponsor Logwin Solutions Management GmbH (left) and Stefan Weigel, deputy chief editor Financial Times Deutschland (right), who presented the event.
Oliver Krato
The jury decided that customer involvement in the development of the products, several customer satisfaction surveys and, not least, tailored product solutions designed to ease the customers’ workload set Leica Biosystems well apart from the other competitors. Every product delivered by Leica Biosystems is accompanied by a questionnaire to gauge the customer’s satisfaction. VOC seminars (VOC stands for “Voice of the Customer”) give Leica Biosystems’ customers a platform for more detailed feedback, providing product managers, sales reps, and service technicians with valuable tips for potential improvements and influencing each step of the product development process. Leica Biosystems also won the MX Award for its substantial improvements to product quality and delivery performance.
“Our customers expect a great deal of products for their laboratory and research facilities. Leica Biosystems never forgets that every lab sample comes from a patient whose tissue is being examined. We feel obliged to accept the challenge of preparing each tissue sample in an optimal way so that the pathologist can make the best possible diagnosis while keeping the time the patient has to wait for the result to a minimum,” emphasized Arnd Kaldowski, President Leica Biosystems, at the award presentation ceremony in the Axel-Springer-Haus in Berlin.
Other news from the department business & finance
