Eschbach receives the Best of Industry Award for Artificial Intelligence for the second time in a row
"AI technologies are increasingly becoming an integral part of process management..."
Global process industry software developer eschbach has once again won the Best of Industry Award 2024 in the special category of artificial intelligence for its Shiftconnector® Smart Solutions module.
This award marks the second year in a row that eschbach has won in this category, having already been recognized in 2023 for its Shiftconnector® Smart Search module.
After more than 20,000 votes were cast in the 15 categories of the award, the eschbach team and the other winners were honored at the awards ceremony in Würzburg in January.
Shiftconnector® Smart Solutions, launched in October 2024, builds on the successful Shiftconnector® platform for the process industry and adds powerful, AI-driven problem solving.
In the event of a problem during production, users can enter queries related to the problem into the module. These are then analyzed and contextualized by the software by matching them against thousands of existing process logs and similar terms to identify and recommend possible solutions.
The technology enables unprecedented knowledge sharing between production teams regardless of seniority, shift models or work schedules, with the software only recommending solutions based on data previously entered by employees. Crucially, Smart Solutions' powerful AI recognizes related queries regardless of the choice of language or wording to ensure maximum accuracy.
Andreas Eschbach, founder and CEO of eschbach, said: "AI technologies are increasingly becoming an integral part of process management, so it is a great honor to be recognized in such an important category for the second year in a row. I would like to thank our entire team for their continued hard work, without which this would not have been possible."
Christian Matt, AI/NLP Team Lead at eschbach, explained what this technology looks like in practice: "Let's say the team is cleaning a tank for the next batch of product and finds that there is still residue from the previous product. By simply entering this request into the Smart Solutions module, Shiftconnector® searches the plant's process logs for successful actions that other employees have taken in the past and uses this information to recommend a list of possible solutions, such as using a different detergent or solvent during the cleaning process.
"This means that effective solutions can be identified in seconds and implemented in minutes rather than hours or days, providing significant benefits for process optimization and plant operations."
Shiftconnector currently has over 80,000 users. eschbach is now working to expand the module into a global service by using machine translation technology to enable global knowledge sharing between production plants and process lines around the world.
Andreas Eschbach: "Knowledge sharing, especially between experienced and less experienced employees, is one of the biggest challenges facing our industry today. By combining the power of AI with proven human expertise, Smart Solutions is making significant strides to bridge this gap.
"Eschbach was founded on the principle of innovation, and we will continue to push the boundaries of what AI can do to make the industry smarter, safer and more efficient, without losing sight of the essential element of human creativity."
Note: This article has been translated using a computer system without human intervention. LUMITOS offers these automatic translations to present a wider range of current news. Since this article has been translated with automatic translation, it is possible that it contains errors in vocabulary, syntax or grammar. The original article in German can be found here.
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