Vetter wins the Axia Award
Vetter has been awarded the 2009 Axia Award for best customer relationship management. Conferred yearly by the global auditing and consulting firm Deloitte, the award is given to medium-sized companies from Baden-Wuerttemberg, Germany, for sustainable and successful management. Udo J. Vetter, partner and chairman of Vetter´s advisory board, received the award on behalf of the company. Vetter establishes close working relationships with its clients through personal key account managers, who act as the customer’s central point of contact and as the interface with interdisciplinary project teams. In the past five years, Vetter increased its sales by around € 100 million to over € 280 million. During the same period, the company headcount climbed from around 1,500 to 2,200.
“Vetter is a specialist in filling sensitive and high-end drug injection systems. Trust and reliability are therefore fundamental to successful collaborations with our clients,” says Vetter’s managing director Peter Soelkner. “Each of our clients is given individualized care through one key account manager, who becomes the customer’s permanent contact and link to experts throughout the company. Through regular visits, we get to know our customers better and understand their individual needs. That results in a true partnership, which enables excellent results for the client.”
For Christian Himmelsbach, partner in Deloitte’s Tax SME division, Vetter's professional customer relationship management was convincing. “Besides the usual approaches to customer relations, Vetter particularly impressed us with how extensively it collaborates with its clients in the development process of new products.”
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